Customer Services Co-ordinator (full-time) - closes 5/9/25

The Role

• Answering phone calls and emails
• Processing customer orders through the system
• Processing customer collections, including returns, faults and waste transfer notes
• Updating customer price lists on the system
• Maintaining customer account information
• Liaising with transport companies regarding deliveries, requirements, failures and collections
• Handling complaints & logging non-conformance issues
• Cylinder tracking
• Liaising with other teams – i.e. Supply Chain, Sales, Warehouse & Accounts
   

How you will make an impact…

• Working with colleagues to ensure excellent customer experiences internally and externally.
• Taking responsibility for your own training and development, using the resources we provide.
• Working with colleagues across all our departments to share knowledge and resources.
• Making decisions and driving outcomes that push us towards our strategic goals.
• Always making decisions and acting with the company’s best interest in mind.
• Continuously review and identify opportunities for improvement and lead and/or contribute to projects across the business.
• Always displaying our company values.
   

To be effective, you ideally have the following skills/experience:

• GCSE pass in Maths and English (or equivalent)
• Great communication skills
• Have a proactive approach & the ability to work in a time sensitive environment
• Great attention to detail
• Experience with Excel (preferred)
• Previous experience in a Customer Service position (preferred)
   

This job is based at our Head office in Bristol and reports to Kerry Baker, Customer Services Manager.
 

The role is office based with 1 day a week working from home.
 

Salary range: £26-27,400 per annum
 

Recruiting Manager: Kerry Baker, Customer Services Manager
 

Closing date: 5th September 2025
 

We are happy to discuss any access needs and reasonable adjustments that you may require. We can also provide alternative forms for application forms, included a paper copy or larger print form. Please contact Laura McKeown on the email below if you require any of these.

If you have any questions regarding this role, please contact Laura McKeown lmckeown@climalife.dehon.com.
 

About Us
 

We are a distributor of Climatic Performance Chemicals and Industrial liquids/gases serving a wide range of industries. We have been trading in the UK for over 20 years and are a subsidiary of a European group with a turnover of more than €250m. We are well respected within the industry for our technical expertise and product support services.

We manage our business with a small dynamic team based in our office in Bristol, supported by an external team of sales representatives. The company is experiencing a continued period of growth, which is why we are excited to fill this role to round out our existing customer services team so we can continue to grow efficiently and harmoniously.
 

Why Join Climalife?
 

You want to work for a company where you feel you can make a difference, you want to be valued, you want to feel part of a great team and you want to work in an environment where you can be yourself.

We are an equal opportunities employer and are currently Disability Confident Committed (level 1). We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
 

Benefits Include:

• Income protection
• 5% employer pension contributions
• Group Life Assurance
• Optional Private Medical Insurance and/or health cash plan
• Free counselling and occupational health services to anyone who needs it.
• 27 days holiday a year plus all Bank Holidays (FTE), plus an extra day for every 5 years worked with us.
• Annual performance bonus. If we have a great year, we pass the rewards onto every single member of the team.
• Annual personal performance bonus if you’ve been exceptional, we’ll thank you for it!
• A great Learning & Development programme
   

Our Values:

• Caring – We care for our customers and colleagues; we are kind, we support each other, and we can trust one another.
• Honesty – We are great communicators, open and honest, and always act with integrity.
• Respect - We respect our customers, colleagues, and our environment and always endeavour to be inclusive.
• Commitment – We have a commitment and determination to always do the best we can.
• Customer Focus - We are committed to putting our customers’ needs first, understanding them, providing great customer service, and growing our business together.
• Collaboration – We work together to meet the needs of our customers and help the company succeed.
• Passion - We have passion for our work and aim to get the details right every time.
• Expertise – We are experts in our field and are continually growing our knowledge and learning.
• Innovation – We are innovative and resourceful, working to find positive solutions for everyone.
   

We want to share our experience and expertise to all so that our customers and our people feel empowered to make the right decisions for themselves, their businesses to achieve their goals.
 

Why do we do all this?
 

Because we care for our:

• Customers
• People
• Products
• Planet

To apply for this role, please send us a copy of your most recent CV detailing your experience and skills that fit the role to hr.uk@climalife.dehon.com.

We aim to reply to all applications within 2 weeks.